FAQ’S

TERMS AND CONDITIONS
Under the U.S. copyright law Heidi Gruetzemacher / Frame Gallery retains the copyright of all images taken. It is a criminal offence to copy, screen grab, scan or reproduce photographs without written consent by Heidi Gruetzemacher / Frame Gallery. Once you have purchased digital files your will receive a license to use your images for personal use. Your purchased files can then be used for sharing with your friends and family on social media sites, for updating model or acting portfolios, and printing out for yourself, family and friends. Images that are purchased as digital files are not to be altered in any way to change the integrity of the image. *** Please note that our Professional Business Head and Shoulders Portraits are excluded from our copyright restrictions.  
Images created in photographic sessions may be used by Heidi Gruetzemacher / Frame Gallery for display or marketing purposes. This could include social media, marketing literature, storefront display or galleries on this website. This is for the purpose of marketing and branding my photography so clients can see the style of work I create. If you would prefer your images not to be displayed in this way please let me know in writing when you book your photographic session.  

 A $199.00 Children’s Session fee is payable when you book your photographic session. This fee is non-refundable but fully transferable to another time should there be a conflict with your session date. 
The use of video recording and your own camera is forbidden during your photographic session.
By booking a photographic session with Heidi Gruetzemacher / Frame Gallery you are agreeing to all the above terms and conditions.
Best!
Heidi Gruetzemacher


What your session fee pays for:
• Time and expertise as your photographer
• A pre-session consultation via email or phone.
• Professional editing of the best images from your session.
• Viewing consultation at the studio or via an online password protected gallery.


 The Photography Experience – the process from start to finish
*To book a session all you need to do is contact me via email or telephone and discuss your ideas. At this stage I will get all the relevant information about what you would like from your session and discuss clothing. Once a suitable date has been agreed upon a payment of $199.00 is required to reserve your appointment time. This payment is non-refundable but fully transferable if you need to change your appointment. When booking a photography session you agree to abide by the terms and conditions stated on this website above. Please read through these before coming to the studio, as they contain important information.
*When you arrive for your photography session I will go through the outfits you have brought and choose what I think will work best. From here you can sit back and enjoy seeing your child being photographed. I will quietly direct and encourage your child all the way through the session to get the very best from them. I will be led by your child’s abilities to ensure they are comfortable and relaxed. I will take as many photographs as I feel I need to get some truly special images for you. Photographic session times vary depending on the child – they can last between 30 minutes and 1 hour and sometimes longer.
*Your images will be ready to view two to three weeks after your session date. Before you see your images I will carefully go through all the photographs taken in your session and select the very best ones for you to view. I will then spend several hours working on them to ensure you see them at their finest. They will be cleaned up, color balanced, and edited to remove any blemishes in order to make sure your child looks their best. They will also be adjusted to give a beautiful ‘Fine Art’ feel to them. When you view your images you will see them in a selection of color and black and white finishes.
*You can either view your images on a special online password-protected gallery or preferably by appointment with me here at the studio.
At the studio: Viewing your images at the studio means we can sit together to go through your photographs one by one and discuss which are the best images to purchase. I can help you choose the most suitable treatments for your portraits and suggest ideas that will make your chosen images look beautiful in your home. All the frames offered are of the highest quality. They are guaranteed to last a lifetime and are archival. We have something for everyone from very contemporary mid-century design to the very traditional.
Viewing online: Your images will be available to view online for seven days. In exceptional circumstances I will upload them again for an additional seven days, for which a $35.00 administration fee will be charged. I am happy to offer help in the selection of your images even when viewing on line.
Due to the custom nature of every order, payment is required at your viewing session. From here your selected images will be checked over very carefully and prepared for printing onto your chosen product. As all frames, canvases, and acrylics are handmade, orders generally take between 3-6 weeks before they are completed.


FAQ’S
When are you available to do a photographic session?
Photographic sessions are Monday from 9:00 am until 6:00 p.m. Tuesday – Friday 9:00 a.m. – 12:00 p.m. and Saturday from 3:00 – 6:00 p.m.
How far in advance do you book?
Appointments book up about two weeks in advance.

Where are you located
My photography studio and custom framing center Frame Gallery / Heidi Gruetzemacher is located in Old Orcutt, California. The street address is 125 West Clark Avenue, located inside the Old Orcutt Trade Center at Clark and Broadway. There is plenty of parking available in the back of the building with an entrance.

Can I copy the photographs I have purchased?
Heidi Gruetzemacher / Frame Gallery retains full copyright of all images taken at your photographic session, which means it is a criminal offence to copy, scan, photocopy, reproduce, or email any of the images purchased unless you have paid for digital files and have permission to print. Please see terms and conditions.

What if my child is ill? Can I reschedule our session?
Of course!! If you or your child is not feeling well just call or email and I will find you a new date for your session. I want you and your child to feel happy and healthy so we can create our very best portraits together.

What if I want to order more images?
If you wish to purchase more images in the future, your photography session is available to order from for up to 6 months after the date of your session.

I would like to have a family portrait taken. Can you accommodate this?
I specialize in children’s portraits but I can accommodate small family groups too. If you require a large family group session I am happy work with you at a specified location.

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